Datto RMM
Overview
Datto Remote Monitoring and Management (RMM) is a secure cloud-based RMM platform that can be used to remotely secure, monitor, and manage endpoints to reduce costs and improve network efficiency.
Datto RMM (now part of Kaseya) is highly scalable, designed for managing any number of users and devices, from small IT shops to large enterprises (1 to 100,000+ endpoints), allowing unlimited user accounts within your organization's subscription for comprehensive team access, with specific licensing tied to managed endpoints (devices), not users, offering flexibility for MSPs.
Benefits
- Centralized Visibility and Control: A single, cloud-based dashboard provides a comprehensive view of all managed endpoints and network devices, regardless of location. This eliminates the need for multiple tools and disparate systems, allowing for faster troubleshooting and data-driven decisions.
- Automation and Efficiency: Datto RMM automates routine, repetitive IT tasks such as software installation, password resets, and maintenance, freeing up IT teams for more strategic work. This is achieved through policy-based management and a library of pre-built scripts (ComStore).
- Proactive Issue Resolution: Real-time monitoring allows IT professionals to detect and address potential problems before they escalate into significant outages or affect end-users. Automated responses to alerts can even resolve many common issues without manual intervention.
- Enhanced Security: The platform helps mitigate risks through:Automated Patch Management: Ensuring operating systems and third-party applications are consistently updated with the latest security patches to defend against vulnerabilities.Ransomware Detection: Proactively monitoring for crypto-ransomware activity and, upon detection, automatically isolating the infected device from the network to prevent the spread of malware.Secure Remote Access: Providing rapid, secure, one-click access to any device for support, with options like user permission requirements (privacy mode) for added security.
- Scalability and Flexibility: As a 100% cloud-based solution, Datto RMM is built to scale easily with business growth without requiring additional on-premises hardware maintenance. This makes it suitable for managed service providers (MSPs) managing varied client environments.
- Seamless Integration: Datto RMM integrates with other essential IT business platforms, such as Professional Services Automation (PSA) tools (like Autotask PSA) and Business Continuity and Disaster Recovery (BCDR) solutions (like Datto SIRIS), streamlining workflows and consolidating IT operations into a single pane of glass.
- Improved Client Satisfaction: By delivering faster, more reliable, and proactive service, IT teams can enhance service level agreement (SLA) compliance and provide clear, flexible reports to demonstrate value to clients.
Key Features
- ✓ Alerting and Notifications
- ✓ IT Asset Management
- ✓ Automated Monitoring
- ✓ Automatic Scans
- ✓ Backup and Recovery
- ✓ Compliance Management
- ✓ Customizable Dashboards
- ✓ Dashboard
- ✓ Endpoint Management
- ✓ IP Protection
- ✓ IT Documentation
- ✓ IT Service Desk Capabilities
- ✓ Mobile Device Management
- ✓ Multi Patch Deployments
- ✓ Multi Tenancy Support
- ✓ Network Diagnosis
- ✓ Network Monitoring
- ✓ Network Resource Management
- ✓ Patch Management
- ✓ Policy Management
- ✓ Prioritization
- ✓ Remote Control
- ✓ Remote Management
- ✓ Remote Protection
- ✓ Reporting and Analytics
- ✓ Scheduled Deployment
- ✓ Scripting and Automation
- ✓ Security Management
- ✓ Service Desk Integration
- ✓ Software Deployment
- ✓ Subscription Services
- ✓ Third Party Integrations
- ✓ User Management
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Frequently Asked Questions
RMM or remote monitoring and management is a type of software for IT professionals that can remotely secure monitor and manage endpoint devices. Several other terms like remote IT management and network management can also be used to describe RMM. A remote monitoring and management (RMM) software application enables managed IT service providers (MSPs) to remotely and proactively monitor their customers' networks and computers. Data about the remote devices, also known as endpoints, is collected by a lightweight software program called the Agent. The Agent then communicates this data to the RMM application. The service provider has access to this information via the web interface. With an RMM solution, you can collect information about the customers' network, hardware, and software. You can also remotely support customers, proactively monitor every endpoint, deploy patches, create alerts and tickets when issues arise, schedule maintenance jobs, and more. You can stay ahead of issues and resolve them without going on site, often before your customers are aware of a problem. In order to deploy remote monitoring management, a small application, often called an "agent," is installed on the managed endpoints. Information about machine status and health is then relayed to the MSP by these agents.
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