Birdeye
AI Agents for Business OperationsLive Chat SoftwareSocial Media Management SoftwareSMS Marketing SoftwareConversational Marketing SoftwareAI Chatbots SoftwareConversational Support SoftwareAI Customer Support Agents SoftwareSocial Media SuitesPayment Processing SoftwareFeedback Analytics SoftwareOnline Reputation Management SoftwareExperience Management SoftwareLocal SEO SoftwareLocal Listing Management SoftwareAI Content Creation Platforms SoftwareAnswer Engine Optimization (AEO) ToolsMulti-Location Marketing PlatformsPatient Engagement SoftwareCustomer Advocacy Software
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Free Trial Available Overview
Birdeye is an all-in-one customer experience (CX) and online reputation management platform, especially for local and multi-location businesses, using AI-powered agents to help manage reviews, connect with customers via text/chat, automate marketing (listings, surveys, social media), and gain insights to boost sales and build loyalty.
Birdeye serves over 200,000 businesses, ranging from local companies to large brands, using its customer experience platform for reviews, listings, chat, and payments, with recent figures confirming widespread adoption in sectors like real estate, automotive, and healthcare.
Benefits
- Automated Review Generation & Management: Automatically requests reviews from satisfied customers, making it easy to boost ratings across 200+ sites.
- Centralized Inbox: Manages all customer feedback (reviews, social media, surveys) from one dashboard, streamlining responses.
- AI-Powered Insights: Uses AI to summarize feedback, identify trends, translate reviews, and suggest responses, even in different languages, showing commitment to customers.
- Improved Local SEO & Visibility: Optimizes listings (Listings AI) and shares positive reviews to search engines, helping businesses rank higher in "near me" searches.
- Enhanced Digital Engagement: Facilitates real-time engagement on social media and other channels, building stronger customer relationships.
- Actionable Customer Experience Data: Turns feedback into insights, helping businesses identify operational issues and track performance against competitors.
- Streamlined Workflows: Integrates with CRMs/POS systems and automates tasks, making reputation management efficient for businesses of all sizes.
- Better Lead Conversion: A stronger online reputation and presence directly translate to more trust and higher conversion rates for leads.
Key Features
- ✓ Analytics and Reporting
- ✓ Automated Alerts
- ✓ Review Generation
- ✓ Review Monitoring
- ✓ Review Response
- ✓ AI-Driven Tools
- ✓ Surveys & Feedback
- ✓ Competitor Analysis
- ✓ Review Marketing
- ✓ All-in-One Dashboard
- ✓ Multi-Location Support
- ✓ Integrations
- ✓ Mobile Access
- ✓ Agentic AI
Details
Best For
Small (21-200 Employees)Medium (201-10,000 Employees)Large (10,000+ Employees)
Deployment
Cloud
Platforms
LinuxMacWindowsAndroidiOS
Industries
HealthcareDentalAutomotiveHome based BusinessesReal EstateRestaurantsRetailFinancial ServicesLegalWellness & FitnessConstructionSelf Storage Facilities
Support & Training
Support Options
24/7 Live SupportEmailChatPhoneTraining
Training Resources
DocumentationVideosWebinars
Media
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