Salesforce Agentforce
AI Customer Support Agents SoftwareAI SDR SoftwareAI Agent Builders Software
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Free Trial Available Overview
Agentforce is Salesforce's agentic AI platform that allows building and deploying AI agents at scale on the world's #1 digital labour platform. including full integration with the Salesforce ecosystem.
Agentforce brings digital labour to every employee, department, and business process to augment employees and improve customer experiences. Agentforce works with your existing apps, data, and business logic and can take action across your entire enterprise. And it's built on the trusted Salesforce platform, so your data always stays safe.
Benefits
For Customer Service & Sales
- 24/7 Availability & Faster Support: AI agents provide instant, always-on support, reducing response times and handling inquiries anytime.
- Increased Productivity: Automates routine tasks (routing, follow-ups, summaries) freeing human agents for complex issues.
- Personalized Experiences: Uses data to offer customized solutions and recommendations, boosting satisfaction and loyalty.
- Smarter Lead Management: Identifies high-potential leads, books meetings, and nurtures prospects autonomously.
- Seamless Handoffs: AI gathers info and context before transferring to humans, ensuring smoother transitions.
For Operations & Data
- Actionable Insights: Real-time dashboards offer visibility into performance, enabling data-driven decisions.
- Cost Reduction: Reduces reliance on hiring for basic tasks and minimizes errors.
- Scalability: Easily scales digital workforce up or down to meet demand without traditional hiring.
- Streamlined Workflows: Integrates deeply with Salesforce (Data Cloud, Service/Sales Cloud) for a unified view.
For Employees & Security
- Internal Efficiency: AI agents assist employees with HR, IT, and research, boosting internal productivity.
- Data Security & Privacy: Operates with zero-copy mode and Einstein Trust Layer, keeping data secure.
Key Features
- ✓ Natural Language Configuration
- ✓ Tone Customization
- ✓ Security Guardrails
- ✓ Omni-channel Support
- ✓ Agent Branding
- ✓ Proactive Response Capabilities
- ✓ Seamless Human Escalation
- ✓ Analytics & Reporting
- ✓ Contextual Awareness
- ✓ Data Privacy Compliance
- ✓ Workflow Automation
- ✓ API Usage
- ✓ Platform Interoperability
- ✓ CRM Data Integration
- ✓ Sales Follow-Up
- ✓ Feedback Collection
- ✓ Document Processing
- ✓ Lead Generation
- ✓ Problem Solving
- ✓ Task Execution
- ✓ Adaptive Responses
- ✓ Independent Decision Making
- ✓ Follow-Up Scheduling
- ✓ Prospect Prioritization
- ✓ Multichannel Campaign Execution
- ✓ Personalized Outreach
- ✓ Outreach Performance Analytics
- ✓ Data Enrichment
- ✓ Inquiry Routing
- ✓ Feedback Collection
- ✓ Real-Time Engagement
- ✓ Lead Qualification
- ✓ Automated Ticket Resolution
- ✓ Contextual Response Generation
- ✓ Sentiment Analysis
- ✓ Knowledge Base Utilization
- ✓ Multilingual Support
- ✓ Proactive Customer Outreach
- ✓ Feedback Collection
- ✓ Escalation Handling
- ✓ Workflow Optimization
Details
Best For
Small (21-200 Employees)Medium (201-10,000 Employees)Large (10,000+ Employees)
Deployment
Cloud
Platforms
LinuxMacWindowsAndroidiOS
Industries
TelecommunicationsAutomotiveEducationOil & EnergyUtilitiesFinancial ServicesHealthcareManufacturingNon-Profit Organization (NGO) / PhilanthropyPublic SectorRetailTechnologyTravel agenciesTransportationHospitality
Support & Training
Support Options
24/7 Live SupportEmailForumTrainingPhoneChat
Training Resources
DocumentationVideosWebinars
Media
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