Salesforce

Agentforce Field Service (formerly Salesforce Field Service / Field Service Lightning) is a complete, agent-first field operations platform designed to help you orchestrate any kind of field work — from break-fix to inspections to on-site services — with unmatched speed and efficiency. By uniquely connecting customer and asset data with actionable insights, Salesforce Field Service empower every skilled worker to deliver proactive, personalized service and unlock new revenue.

Salesforce Partner Cloud is a unified platform built on Salesforce's CRM to manage, scale, and optimize a company's entire partner ecosystem. Salesforce Partner Cloud helps businesses automate partner processes, offer personalized experiences through custom portals, and drive sales by giving partners direct access to leads, opportunities, training, and performance dashboards, turning partners into a seamless extension of the sales team.

Slack is the operating system or software for work. By bringing together people, processes, data, agents, and AI into one conversational interface, Slack transforms how organizations accomplish their goals. Slack is used by millions globally, including most Fortune 100 companies, as a core "operating system for work".

Agentforce Service (formerly Salesforce Service Cloud) is positioned as the leading AI-powered Customer Relationship Management (CRM) platform for service teams, combining human agents with AI agents to drive customer success. It facilitates seamless collaboration between AI and human agents across every service type, channel, and industry, delivering effortless experiences from initial contact through resolution. Autonomous agents handle low-touch, high-volume interactions independently, escalating to human agents only for complex, high-touch cases. Embedded AI streamlines workflows, boosting service team productivity while improving customer satisfaction and driving growth. Built on the Salesforce Platform with Agentforce and Data Cloud, Agentforce Service enables organizations to: Deliver proactive support using data from products, assets, and services Provide 24/7 cross-channel service with fast AI-driven issue resolution Increase productivity and accelerate growth through one integrated platform

Agentforce Sales, previously known as, Salesforce Sales Cloud, is Salesforce's sales force automation software. Salesforce Sales Cloud is a leading cloud-based Customer Relationship Management (CRM) platform that provides tools for sales teams to manage leads, accounts, contacts, and opportunities, streamlining the entire sales process from prospecting to closing deals, while using AI (Einstein) and automation to boost productivity, forecast sales, and gain insights for faster revenue growth. Salesforce Sales Cloud centralizes customer data, automates tasks, and integrates communication channels, acting as a "single source of truth" for all sales activities

Salesforce is considered the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.