Salesforce Field Service
Field Service Management Software
Starting from $175.00Monthly
Free Trial Available Overview
Salesforce Field Service (formerly Field Service Lightning) is a complete, agent-first field operations platform designed to help you orchestrate any kind of field work — from break-fix to inspections to on-site services — with unmatched speed and efficiency.
By uniquely connecting customer and asset data with actionable insights, Salesforce Field Service empower every skilled worker to deliver proactive, personalized service and unlock new revenue.
Benefits
- Optimized Scheduling & Dispatch: Automates assigning the right technician to the right job, minimizing travel and maximizing jobs completed, using AI for smarter routing.
- Enhanced Customer Experience: Provides accurate arrival windows, real-time updates, and proactive service, increasing satisfaction and trust.
- Improved Technician Productivity: Gives mobile workers all info (history, parts) on their devices, works offline, and automates manual tasks, letting them focus on service.
- Lower Operating Costs: Reduces fuel, administrative overhead, and errors through automation and efficient resource allocation.
- Better Resource Management: Optimizes workforce utilization and keeps track of necessary parts and inventory across locations.
- Increased First-Time Fix Rates: Ensures technicians have necessary parts and info, improving resolution on the first visit.
- Proactive Service: Predicts asset maintenance needs, allowing businesses to fix issues before customers notice, boosting loyalty.
- Real-Time Visibility & Data: Offers insights into field operations, enabling better decisions and continuous improvement.
- Streamlined Workflows: Manages work orders, projects, and approvals digitally, reducing manual effort and errors.
Key Features
- ✓ Asset and Inventory Management
- ✓ Call Center Management
- ✓ Collaboration Tools
- ✓ Contact Database
- ✓ Contract Management
- ✓ Customer Database
- ✓ Customer Self Service
- ✓ Dispatch Management
- ✓ Field Service Automation
- ✓ Geolocation
- ✓ Integration With CRM
- ✓ Inventory Control
- ✓ Inventory Management
- ✓ Job Management
- ✓ Job Tracking
- ✓ Knowledge Base
- ✓ Mobile App
- ✓ Parts Management
- ✓ Payment Collection In The Field
- ✓ Preventive Maintenance
- ✓ Quotes / Estimates
- ✓ Real Time Tracking
- ✓ Recurring Appointments
- ✓ Resource Optimization
- ✓ Routing
- ✓ Scheduling and Dispatch
- ✓ Self Service Portal
- ✓ Service Analytics
- ✓ Service Contracts
- ✓ Service History Tracking
- ✓ Service Level Agreements (slas)
- ✓ Service Reports
- ✓ Task Management
- ✓ Technician Management
- ✓ Time Clock
- ✓ Time Tracking
- ✓ Work Order Management
Details
Best For
Small (21-200 Employees)Medium (201-10,000 Employees)Large (10,000+ Employees)
Deployment
Cloud
Platforms
LinuxMacWindowsAndroidiOS
Industries
Oil & EnergyUtilitiesHealthcareTelecommunicationsAutomotiveConsumer GoodsTechnologyProfessional servicesRetailPublic Sector
Support & Training
Support Options
24/7 Live SupportEmailChatPhoneTraining
Training Resources
DocumentationVideosWebinars
Media
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