Hubspot Services Hub

AI Agents for Business OperationsLive Chat SoftwareHelp Desk SoftwareCustomer Self Service SoftwareDigital Customer Service SoftwareConversational Support SoftwareShared Inbox SoftwareEnterprise Feedback Management SoftwareCustomer Success Software

Starting from $0.00Monthly

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Overview Benefits Media Key Features Reviews

Overview

HubSpot Service Hub is a comprehensive customer service software with various features to help businesses provide better support and manage customer relationships more effectively.

HubSpot Service Hub is AI-powered, omni-channel, and connected to marketing and sales data on a unified customer platform.

Benefits

Centralized Customer View (CRM Integration): Unifies all customer interactions (sales, marketing, service) into one place, giving agents full context for personalized support.
Efficient Ticketing & Automation: Manages support requests in a pipeline, automates routing & escalations, and speeds up response times.
Self-Service & Knowledge Base: Reduces support volume by empowering customers to find answers themselves through an integrated knowledge base.
Multi-Channel Support: Consolidates inquiries from email, chat, phone, and social media into a unified inbox for consistent service.
Improved Efficiency & Productivity: Automation and streamlined workflows allow teams to handle more inquiries, cutting costs and agent time.
Data-Driven Insights: Robust reporting and analytics track performance (response times, resolutions, CSAT) to identify trends and optimize service.
Enhanced Customer Satisfaction: Faster, more personalized, and efficient support leads to happier customers and increased loyalty.
Scalability: Adapts to growing business needs, making it suitable for small businesses to larger enterprises.

Key Features

✓ Account Alerts / Escalation
✓ Account Management
✓ Appointment Management
✓ Automated Routing
✓ Customer Services Automation
✓ Canned Responses
✓ Communication Management
✓ Conversational Bots
✓ Custom Properties
✓ Customer Engagement
✓ Customer Feedback
✓ Customer Lifecycle Management
✓ Customer Portal
✓ Customizable Branding
✓ Customizable Ticket Statuses
✓ Document Storage
✓ Email Integration
✓ Email Management
✓ Email Templates
✓ Integrations
✓ Interaction Tracking
✓ Knowledge Base
✓ Live Chat
✓ Mobile Inbox
✓ Performance Metrics
✓ Pipeline Management
✓ Playbooks
✓ Queue Management
✓ Reporting
✓ Built-in SLA tracking capabilities
✓ Surveys & Feedback
✓ Task Management
✓ Team Email
✓ Ticketing
✓ Time Tracking
✓ Workflow Management

Media

Details

Best For

Micro (1-20 Employees)Small (21-200 Employees)Medium (201-10,000 Employees)Large (10,000+ Employees)

Deployment

Cloud

Platforms

LinuxMacWindowsAndroidiOS

Industries

TechnologySubscription and SaasHealthcareProfessional servicesConsumer GoodsManufacturingE-commerceRetailFinancial ServicesLogistics and Supply ChainReal Estate

Support & Training

Support Options

24/7 Live SupportKnowledge BaseChatFAQHelpdeskPhoneTrainingEmail

Training Resources

DocumentationVideosWebinars

Media

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