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Salesforce Service Cloud

Live Chat SoftwareHelp Desk SoftwareCustomer Self Service SoftwareSocial Customer Service SoftwareDigital Customer Service SoftwareConversational Support Softwarecustomer communications management (CCM) SoftwareContact Center SoftwareComplaint Management SoftwareCustomer Service Automation SoftwareContact Center Quality Assurance SoftwareCall Center Knowledge Base SoftwareContact Center Workforce SoftwareEnterprise Feedback Management SoftwareCustomer Success Software

Starting from $25.00Monthly

Free Trial Available

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Overview Benefits Media Key Features Reviews

Overview

Salesforce Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues.

Salesforce Service Cloud, the AI-powered customer service platform, helps businesses manage customer support across all channels (phone, email, chat, social) by providing a 360-degree customer view, automating workflows, and enabling personalized, efficient support via a unified agent console.

Salesforce Service Cloud streamlines service processes with features like case management, omnichannel routing, knowledge bases, and AI tools (like Einstein), empowering agents to resolve issues faster, boost productivity, and improve customer satisfaction.

Key Features

✓ Asset Management
✓ Ticket and Case Management
✓ CTI Integration
✓ Einstein Bot
✓ Email To CaseEmail To Case

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Details

Best For

Large (10,000+ Employees)Medium (201-10,000 Employees)Small (21-200 Employees)

Deployment

Cloud

Platforms

AndroidiOSMacLinux

Industries

AutomotiveTelecommunicationsConsumer GoodsEducationOil & EnergyUtilitiesFinancial ServicesHealthcareManufacturingNon-Profit Organization (NGO) / PhilanthropyPublic SectorRetailTechnologyTravel agenciesTransportation

Support & Training

Support Options

24/7 Live SupportEmailForumKnowledge BaseTrainingPhoneChat

Training Resources

DocumentationVideosWebinars

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