Salesforce Service Cloud

Live Chat SoftwareHelp Desk SoftwareCustomer Self Service SoftwareSocial Customer Service SoftwareDigital Customer Service SoftwareConversational Support Softwarecustomer communications management (CCM) SoftwareContact Center SoftwareComplaint Management SoftwareCustomer Service Automation SoftwareContact Center Quality Assurance SoftwareCall Center Knowledge Base SoftwareContact Center Workforce SoftwareEnterprise Feedback Management SoftwareCustomer Success Software

Starting from $25.00Monthly

Free Trial Available

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Overview Benefits Media Key Features Reviews

Overview

Salesforce Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues.

Salesforce Service Cloud, the AI-powered customer service platform, helps businesses manage customer support across all channels (phone, email, chat, social) by providing a 360-degree customer view, automating workflows, and enabling personalized, efficient support via a unified agent console.

Salesforce Service Cloud streamlines service processes with features like case management, omnichannel routing, knowledge bases, and AI tools (like Einstein), empowering agents to resolve issues faster, boost productivity, and improve customer satisfaction.

Benefits

Faster Case Resolution: AI routing and Einstein Bots handle simple issues, while intelligent routing directs complex cases to the right agent, cutting down resolution times.
Unified Customer View: Agents access complete customer history (interactions, purchases, value) in one console, enabling personalized and informed service.
Increased Agent Productivity: Tools like macros, Einstein replies (suggested drafts), and Next Best Action recommendations boost efficiency.
Omnichannel Support: Deliver consistent service across phone, email, chat, social media, and messaging apps from a single platform.
Proactive & Self-Service: Einstein AI predicts issues, and self-service portals empower customers to find answers instantly, reducing support load.
Scalability & Integration: Easily scales for growth and integrates with other Salesforce clouds (Sales, Marketing) and external systems, breaking down data silos.
Reduced Costs: Automation and improved efficiency lower operational expenses and staffing needs.
Better Insights: Advanced analytics and reporting provide deep insights into service performance and customer behavior.

Key Features

✓ Asset Management
✓ Ticket and Case Management
✓ CTI Integration
✓ Einstein Bot
✓ Email To CaseEmail To Case
✓ Entitlements
✓ Field Service
✓ Knowledge Base
✓ Live Agent Chat
✓ Macros
✓ Service Cloud Mobile App
✓ Omni Channel Routing
✓ Self Service Communities
✓ Service Analytics
✓ Service Console
✓ Service Contracts
✓ Social Customer Service
✓ Telephony Integration
✓ Web To Case
✓ User, Role, and Access Management
✓ Dashboards
✓ Integration
✓ customer portal
✓ Social Media Integration
✓ Customer Health Scores
✓ Customer Monitoring
✓ Customer Profiles
✓ Customer Segments
✓ Product Engagement
✓ Customer Playbooks
✓ Survey Management
✓ Calculates Churn Risk
✓ Upsell Opportunities
✓ Custom Triggers
✓ Machine Learning

Media

Details

Best For

Small (21-200 Employees)Medium (201-10,000 Employees)Large (10,000+ Employees)

Deployment

Cloud

Platforms

LinuxMacAndroidiOS

Industries

AutomotiveTelecommunicationsConsumer GoodsEducationOil & EnergyUtilitiesFinancial ServicesHealthcareManufacturingNon-Profit Organization (NGO) / PhilanthropyPublic SectorRetailTechnologyTravel agenciesTransportation

Support & Training

Support Options

24/7 Live SupportEmailForumKnowledge BaseTrainingPhoneChat

Training Resources

DocumentationVideosWebinars

Media

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