Zoho

Zoho Desk is an online customer service help desk software for happier customers, empowered agents, and healthier businesses.  Zoho Desk , the cloud-based customer service software, helps businesses manage customer support through a centralized ticketing system, handling inquiries from email, chat, social media, and phone in one place, with features for automation, AI assistance, knowledge base management, and analytics to streamline support and improve customer satisfaction for businesses of all sizes.    Zoho Desk is thoughtfully designed to help your customer service teams deliver quality service everyday, effortlessly. Zoho Desk powers faster issue resolution, boosts customer retention, and enhances overall customer happiness.  

Zoho People is a cloud-based Human Resource Management System (HRMS) or simply an HR software that centralizes and automates core HR tasks, helping businesses manage the entire employee lifecycle from onboarding staffs to offboarding them, including leave, attendance, performance, payroll, and recruitment through a single, user-friendly platform. Zoho HR software offers self-service portals for employees and aims to boost efficiency by reducing manual work, making HR more strategic, and improving the overall employee experience.    Zoho People has a free version up to 5 users. The essential HR tier is charged USD 1.25/ user/ month billed annually. If the business require attendance monitoring and timesheets, there is a professional tier charging USD 2/ user/ month billed annually.

Zoho Mail is a secure, encrypted, privacy-guaranteed, and ad-free email service and collaborative platform for businesses and individuals, offering custom domain support, deep integration with other Zoho apps (like CRM, Projects) and third parties, and built-in tools for calendars, tasks, notes, and team communication (like comments/likes). It focuses on privacy, data security, and productivity with features like advanced spam filters, email retention, and mobile access, powering professional communication for organizations of all sizes, including major government bodies. 

Zoho CRM is a cloud-based Customer Relationship Management (CRM) platform that helps businesses manage sales, marketing, and customer support in one place, centralizing customer data to improve engagement and automate processes. Zoho CRM has a Free Edition. With three free users and essentials like leads, documents and mobile apps, it's a perfect fit for a micro business. It offers tools for lead/contact management, sales forecasting, sales funnels, pipeline management, marketing automation, workflow automation, AI-powered conversational assistant, task management, customer support & service, inventory management, reporting, and analytics, integrating various functions into a single system for businesses of all sizes, especially popular with medium and large businesses. Zoho CRM seamlessly integrates with 500+ business apps in a single business system.

Zoho books, the cloud accounting software for small businesses is built for growing teams, offering easy tools to track, invoice, and report—all in one spot. Zoho Books streamlines bookkeeping for freelancers and SMBs. Zoho Books has a free plan, as long as your revenue falls under the threshold of 35K GBP for the financial year, with an annual invoice limit of 1,000. Share transaction views via customer and vendor portals for real-time collaboration. Accept payments through secure gateways like Stripe or PayPal—no extra hassle. The clean dashboard boosts team productivity. Unlock insights with 70+ reports on trends and profits. Plus, top-tier security with role-based access keeps data safe. Stay connected with the free Zoho Books mobile app. Monitor expenses and approvals on the go.