Social Customer Service Software

Sprout Social helps to maximize your social ROI, and is trusted by 30k+ brands. Sprout Social can power everything from publishing and engagement to analytics and influencer marketing. Sprout Social is a social media management platform for businesses and agencies to handle publishing, engagement, analytics, and listening across major networks like Facebook, Instagram, LinkedIn, etc., centralizing tasks like scheduling posts, responding to messages, monitoring conversations, and tracking performance to drive business impact and understand audiences better.

Salesforce Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. Salesforce Service Cloud, the AI-powered customer service platform, helps businesses manage customer support across all channels (phone, email, chat, social) by providing a 360-degree customer view, automating workflows, and enabling personalized, efficient support via a unified agent console. Salesforce Service Cloud streamlines service processes with features like case management, omnichannel routing, knowledge bases, and AI tools (like Einstein), empowering agents to resolve issues faster, boost productivity, and improve customer satisfaction.